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Customer experience

Delivering a seamless experience

We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers.

We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution.

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Customer service outsourcing

Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last.

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Multilingual customer support

CPM’s multilingual specialists provide international customer service support across 26+ languages.

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Technical support

                                                                                                                                                                              Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.

Testimonials

Let’s hear what our clients have to say about working with us.

Working together for over 20 years. CPM is part of a link in the HP chain which ultimately drives HPs wheels towards success and the achievement of it's ambitions. One team, same objectives, same ambition, same direction.

HP Carole Karmazin, External Sales Force Manager & Trade Marketing Manager.

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More than a partnership, and particularly over the last 3 years, the entire CPM team has demonstrated its determination, its enthusiasm and its loyalty to the HP brand, despite a difficult context."

HP

Collaboration with CPM for over 10 years to deliver best in-store Customer Experience. CPM in a nutshell.... it's reliability, it's the assurance, prioritising with no misunderstanding.

Microsoft Guillaume Libert, Partner Activation Lead.

CPM brings capacity for strategic support, responsiveness on tactical support, and are by our side on all dimensions, on the whole lifecycle of our products and plans. Providing us with advance executions.

Microsoft Xavier de Maleissye Melun, Director Consumer Marketing 
pepsico-testimonial

*shopt had been on our radar for a while as a potential digital solution. Working with the team at *shopt we have really evolved what we offer retailers, not only have distribution gaps been closed off but we have enabled retailers to make choices on ranging via the category page.

PepsiCo Rishi Madhani, Impulse Digital Team.
Suntory-UK

Over the years we have been working with CPM, we have seen numerous opportunities to reach our customers more effectively and the continuous service innovation has without doubt led to better activation outputs and improved ROI. The recent use of the liquid methodology used for our brand deployment in convenience is the best example of this yet. CPM really are a true extension to the Lucozade Suntory GB & I team"

Suntory Tym Rees, Channel Controller Field Sales 

CPM stood out to us immediately…. It´s exactly what we wanted for our fit. We´ve only had positive results working with CPM. Our CSAT score has also been at an all time high. At this point, we are close to 90%. It really makes a difference for us. CPM is taking the lead."

Withings Daniel Tibbetts, Operations Lead 
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FRoSTA is a brand that is constantly growing, which is why we need a reliable partner with a deep understanding of the Italian retail market, fully aligned with our strategy of transparency and sustainability. CPM has always provided us with the insights and the perfect flexibility we need, especially during this expansion phase. The harmony created with the CPM team, both at head office and in the field, is not only a strength but an essential element to in achieving the distribution and in-store visibility goals that we have set for ourselves."

FRoSTA Daniele Castagnini, National Sales Director

 

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CPM have a consultative approach, are totally integrated, very flexible and have an innovative mindset."

Asahi

I feel that everything is under control.
For me, working with CPM has ensured New Balance has been able to grow.

New Balance Ingrid van Ruiswijk, 

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Get in touch

How can we inspire you? Let's start talking