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Delivering a seamless experience
We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers.
We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution.
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Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last.
CPM’s multilingual specialists provide international customer service support across 26+ languages.
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Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.
Customer service outsourcing
Our high skill teams are ready to create meaningful conversations with your customers. Using the customer’s preferred communication channel, whether traditional or digital, they’ll drive satisfaction and engender brand loyalty. CPM's award-winning outsourcing capabilities include consumer carelines, multilingual customer support and eCommerce support through to first-line technical support, order management, sales support and relationship management.
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Multilingual customer support
Our people speak your language, perfectly. In fact, we speak 45 world languages. All our customer support specialists are native or mother tongue standard speakers, ensuring that they deliver superior service to your customers with each engagement. With a language coverage spanning EMEA, Americas and Asia Pacific, CPM can offer a truly global reach. We match the talents of our people with your markets and preferred delivery models, creating a bespoke solution that works for you.
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Technical support
This is a professional technical support service that’s delivered across various channels - in-person, first-line service desk and second-line technical support services across 26+ languages. In addition to phone and email channels, our specialists are also trained to handle social media, live chat and video engagement.
Our on-site technical team work closely with clients to ensure product delivered is consistently of high quality and equipment is installed, serviced & maintained to the highest standards. In short, we enable you to go the extra mile for your customers and deliver truly customer-centric technical support.
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You're in good company
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Let’s hear what our clients have to say about working with us.
More than a partnership, and particularly over the last 3 years, the entire CPM team has demonstrated its determination, its enthusiasm and its loyalty to the HP brand, despite a difficult context."
*shopt had been on our radar for a while as a potential digital solution. Working with the team at *shopt we have really evolved what we offer retailers, not only have distribution gaps been closed off but we have enabled retailers to make choices on ranging via the category page.”
Over the years we have been working with CPM, we have seen numerous opportunities to reach our customers more effectively and the continuous service innovation has without doubt led to better activation outputs and improved ROI. The recent use of the liquid methodology used for our brand deployment in convenience is the best example of this yet. CPM really are a true extension to the Lucozade Suntory GB & I team"
FRoSTA is a brand that is constantly growing, which is why we need a reliable partner with a deep understanding of the Italian retail market, fully aligned with our strategy of transparency and sustainability. CPM has always provided us with the insights and the perfect flexibility we need, especially during this expansion phase. The harmony created with the CPM team, both at head office and in the field, is not only a strength but an essential element to in achieving the distribution and in-store visibility goals that we have set for ourselves."
FRoSTA Daniele Castagnini, National Sales Director
CPM have a consultative approach, are totally integrated, very flexible and have an innovative mindset."
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