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Delivering a seamless experience
We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers.
We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution.
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Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last.
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CPM’s multilingual specialists provide international customer service support across 45+ languages.
Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.
Customer service outsourcing
Our high skill teams are ready to create meaningful conversations with your customers. Using the customer’s preferred communication channel, whether traditional or digital, they’ll drive satisfaction and engender brand loyalty. CPM's award-winning outsourcing capabilities include consumer carelines, multilingual customer support and eCommerce support through to first-line technical support, order management, sales support and relationship management.
Multilingual customer support
Our people speak your language, perfectly. In fact, we speak 45+ world languages. All our customer support specialists are native or mother tongue standard speakers, ensuring that they deliver superior service to your customers with each engagement. With a language coverage spanning EMEA, Americas and Asia Pacific, CPM can offer a truly global reach. We match the talents of our people with your markets and preferred delivery models, creating a bespoke solution that works for you.
Technical support
This is a professional technical support service that’s delivered across various channels - in-person, first-line service desk and second-line technical support services across 45+ languages. In addition to phone and email channels, our specialists are also trained to handle social media, live chat and video engagement.
Our on-site technical team work closely with clients to ensure product delivered is consistently of high quality and equipment is installed, serviced & maintained to the highest standards. In short, we enable you to go the extra mile for your customers and deliver truly customer-centric technical support.
You're in good company
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