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Customer Experience

Delivering a seamless experience

We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers.

We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution.

 
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Customer service outsourcing

 

Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last.

 

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Multilingual customer support

CPM’s multilingual specialists provide international customer service support across 45+ languages.

 

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Technical support

 

Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.

 

Testimonials

Let’s hear what our clients have to say about working with us.

I feel that everything is under control.
For me, working with CPM has ensured New Balance has been able to grow.

New Balance Ingrid van Ruiswijk, Manager Customer Service DTC EMEA

CPM stood out to us immediately…. It´s exactly what we wanted for our fit. We´ve only had positive results working with CPM. Our CSAT score has also been at an all time high. At this point, we are close to 90%. It really makes a difference for us. CPM is taking the lead."

Withings Daniel Tibbetts, Operations Lead

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ENQUIRE NOW

Tell us about your brand and where you’re headed. Our experts will find the perfect blend of activation for your objectives.

Discuss your requirements with a CPM specialist