Delighting Customers is fundamental to a brands’ Customer Service Strategy today more than ever!
Effectively managing customer queries, advice, consumer complaints and cases, all whilst doing so in the customer’s preferred communication channel can be a huge challenge for many brands.
This is where CPM’s award-winning Customer Service Outsourcing capabilities come in.
We have developed unrivalled expertise in managing the transition process from in-house to outsourced customer experience environments, whether this be on a single country or multi-country basis.
Our highly-trained customer experience agents provide omni-channel customer service to our clients’ customer base across phone, email, whitemail, social media and live chat channels; covering 92 markets and counting!
From Consumer Carelines, Multi-lingual Customer Support, Response Handling through to First Line Technical Support, Order Management, Sales Support and Relationship Management; our focus is on delivering Exceptional Customer Experiences to drive customer satisfaction and engender brand loyalty.