Delighting Customers is fundamental to a brands’ Customer Service Strategy today more than ever!
Effectively managing customer queries, advice, consumer complaints and cases, all whilst doing so in the customer’s preferred communication channel can be a huge challenge for many brands.
This is where CPM’s award-winning Customer Service Outsourcing capabilities come in.
We have developed unrivalled expertise in managing the transition process from in-house to outsourced customer experience environments, whether this be on a single country or multi-country basis.
Our highly-trained customer experience agents provide omni-channel customer service to our clients’ customer base across phone, email, whitemail, social media and live chat channels; covering 92 markets and counting!
From Consumer Carelines, Multi-lingual Customer Support, Response Handling through to First Line Technical Support, Order Management, Sales Support and Relationship Management; our focus is on delivering Exceptional Customer Experiences to drive customer satisfaction and engender brand loyalty.
alty.
GLOBAL
AU
BE
CH
FR
DE
ES
HK
IE
IN
IT
NL
SG
TH
UK
VN
