Services
Customer Satisfaction Research
CPM’s customer satisfaction research services mean every customer experience will be a great one.
Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.

Our customer satisfaction services can be delivered as part of standalone research study or as part of a wider customer service solution; to effectively track and monitor the consumer experience and loyalty and ensuring your brand is meeting industry best practice across both CSI and Net Promoter Score benchmarks.

 

We currently deliver multi-lingual CSI and NPS programmes across automotive, travel and hospitality, consumer electronics and FMCG sectors, to name a few; using proven methods to measure customer satisfaction and can offer service coverage on an international scale.

Our services include...

Case studies

Connect with us


Can we contact you in the future? Enquiry today only New products and services Marketing Newsletter News and updates Jobs

Find a Sales Solution



WATCH OUR SHOWREEL
CPM JOBS
Top