Customer Satisfaction Research
CPM’s customer satisfaction research services mean every customer experience will be a great one.
Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.

Our customer satisfaction services can be delivered as part of standalone research study or as part of a wider customer service solution; to effectively track and monitor the consumer experience and loyalty and ensuring your brand is meeting industry best practice across both CSI and Net Promoter Score benchmarks.


We currently deliver multi-lingual CSI and NPS programmes across automotive, travel and hospitality, consumer electronics and FMCG sectors, to name a few; using proven methods to measure customer satisfaction and can offer service coverage on an international scale.

Our services include...

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