CPM’s customer satisfaction research services mean every customer experience will be a great one.
Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.
Our customer satisfaction services can be delivered as part of standalone research study or as part of a wider customer service solution; to effectively track and monitor the consumer experience and loyalty and ensuring your brand is meeting industry best practice across both CSI and Net Promoter Score benchmarks.
We currently deliver multi-lingual CSI and NPS programmes across automotive, travel and hospitality, consumer electronics and FMCG sectors, to name a few; using proven methods to measure customer satisfaction and can offer service coverage on an international scale.
CPM’s customer satisfaction research services mean every customer experience will be a great one. Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.
Delivering Actionable Insight through Mystery Shopping Services! Telephone Mystery Shopping provides your management teams with the essential tools to monitor, coach, motivate and drive “Best Practice” through your call handling teams.
In today’s ever expanding on-line environment, customers and prospective customers will already be making full use of your website and other on-line electronic response marketing tools available to them. This shift in culture has brought along new customer expectations about much faster response times to requests for information as well as the ability to look at new tools to provide customers with information about your products and services.
Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
In order to use this website we use the following technically required cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location.
These cookies are used by Youtube, Google, Twitter, and Facebook to deliver adverts that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.