Services
Customer Satisfaction Research
CPM’s customer satisfaction research services mean every customer experience will be a great one.
Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.

Our customer satisfaction services can be delivered as part of standalone research study or as part of a wider customer service solution; to effectively track and monitor the consumer experience and loyalty and ensuring your brand is meeting industry best practice across both CSI and Net Promoter Score benchmarks.

 

We currently deliver multi-lingual CSI and NPS programmes across automotive, travel and hospitality, consumer electronics and FMCG sectors, to name a few; using proven methods to measure customer satisfaction and can offer service coverage on an international scale.

Our services include...

Customer Satisfaction Research

CPM’s customer satisfaction research services mean every customer experience will be a great one. Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.
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Telephone Mystery Shopping

Delivering Actionable Insight through Mystery Shopping Services! Telephone Mystery Shopping provides your management teams with the essential tools to monitor, coach, motivate and drive “Best Practice” through your call handling teams.
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Online Mystery Shopping

In today’s ever expanding on-line environment, customers and prospective customers will already be making full use of your website and other on-line electronic response marketing tools available to them. This shift in culture has brought along new customer expectations about much faster response times to requests for information as well as the ability to look at new tools to provide customers with information about your products and services.
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