Actionable Insight to Transform Customer Experiences.
CPM's telephone and online auditing and customer satisfaction research teams are experts in gathering sales intelligence that leads to fact-based insights that will help influence your relationship with retailers and drive consumer sales.
Our suite of multi-lingual mystery shopping services encompass telephone, online and video mystery shopping and we cover both Business: Business and Business: Consumer services, accurately tracking and improving overall customer experience.
We utilise the latest methods of research spanning CAWI and CATI methodologies.
We even monitor and audit social media and online chat to gather consumer views and continuously compare them to your sales performance. This enables you to make informed decisions, adapt sales strategy and measure the impact of sales promotion campaigns.
At CPM International Contact Centre, whether you are looking for comprehensive auditing of consumer behaviour, net promoter scores, or retail compliance, we will build a bespoke programme for your brand anywhere in the world.