Services

Customer Service Outsourcing

Delighting customers is fundamental to your brand’s Customer Service Strategy.

CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer experience solution that will effectively and efficiently:

  • Manage customer queries
  • Provide informed advice
  • Handle consumer complaints with care

All within your preferred communication channel.

 

If you are concerned about how to transition from in-house to outsourced customer experience environments, we’ve got that covered. Our team has developed unrivalled expertise in this area, both at national and international level, across 92 markets. These highly trained customer experience agents will provide omnichannel customer service to your customer base, connecting over the phone, email, white mail, social media and live chat channels.

 

From consumer care lines, multi-lingual customer support, and response handling, through to first line technical support, order management, sales support and relationship management, we deliver exceptional customer experiences to drive customer satisfaction and engender brand loyalty.

Our services include...

Case studies

Connect with us

Can we contact you in the future? Enquiry today only New products and services Marketing Newsletter News and updates Jobs

Find a Sales Solution



WATCH OUR SHOWREEL
CPM JOBS
Top

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
  • PHPSESSID

Used on sites built with Wordpress. Tests whether or not the browser has cookies enabled
  • wordpress_test_cookie

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

Decline all Services
Accept all Services