Mystery Shopping - CPM Outsourced Sales, Field and Contact Centre

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CPM’s mystery shopping service means every customer experience will be a great one.

Our comprehensive suite of mystery shopping services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying experiences.

By designing individual programmes, CPM’s specialist team blend a mix of telephone, physical, video, email and online services. Thanks to our timely and accurate reporting, you can make speedy, informed decisions, adding value to your business through growing sales and improved customer satisfaction.

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Retail Auditing

Retail auditing provides real-time, actionable insights from the retail and online retail environments. At local, national and international level, CPM gives you complete retail compliance, auditing and in-store survey services.

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Mystery Shopping

CPM’s mystery shopping service means every customer experience will be a great one. Our comprehensive suite of mystery shopping services covers all business needs and customer contact channels.

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POS Compliance

Our point-of-sale displays safeguard your investment. CPM’s dedicated POS compliance teams make onsite visits to high street stores to ensure your point-of-sale materials are shown correctly, in agreement with the retailer, and are on message.

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Field Research

CPM’s field research delivers valuable intelligence on what your customers and competitors are doing in the market. Our team of highly qualified and experienced field researchers capture valuable market intelligence, in real-time, with advanced technology.

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