Being a brand snob and having previously been involved in branding, I do love representing such a prestigious company as Harley-Davidson. Never mind that we get only a 5% discount at the dealerships, this is one big happy Harley family. In addition, the office is only 5 stops by metro from home and I don’t even have to change lines!
Together with my work colleague James, we manage the UK Customer Care line for Harley-Davidson. We handle warranty claims and complaints from customers, liaise with district managers, UK dealerships, the warranty department, ultimately in order to always keep the customer informed. We also handle general enquiries and re-direct them appropriately.
First it was Agilent Technologies, then a stint with L’Oreal, then Agilent again, then L’Oreal again. Then Harley-Davidson! I feel this is a journey of sorts and I’m developing a very strange urge to get my hair done, ride away on motorbike (after carefully analyzing the paintwork’s coating quality first).
Truly international mix of people, a relaxing atmosphere with an emphasis on results and statistics which can be rewarding
International mix of people, easy-going and of all ages.
GLOBAL
AU
BE
CH
FR
DE
ES
HK
IE
IN
IT
NL
SG
TH
UK
VN
