At CPM we’re committed to growing and developing our people from within. We encourage people to push themselves and broaden their experience, working with different blue chip clients. We share an ethos of work hard and have fun, bringing everyone together to achieve our goals, whilst embracing the spirit of CPM. We know that when people enjoy their work they deliver amazing results.
managers are promoted within, demonstrating our commitment to develop people to be their very best
confirmed client satisfaction is a top priority for our company
would recommend CPM as a great place to work
agree their colleagues are passionate about providing exceptional customer service
We encourage our people to adopt the healthy work-life balance that is enshrined in the spirit of CPM. It’s all about taking on personal challenges, having fun and giving back to the community.
Always creating an environment where we trust and empower our people to do the right thing.
Always thinking of what’s next.
Always striving to be the best. Excellence is an attitude, not a skill.
Always valuing our people and our diversity. Treating others as we would like to be treated.
Always being sincere, open and honest with our people, our clients and our community.
I’m a Communicator and a member of the Weekend and Evening team. My job is to respond to emails, inbound phone calls and web chat.
I’ve been working for PSA for 8 months now, but this isn’t my first experience of CPM. I worked on the L’Oréal campaign and when that came to an end I stayed in close contact with my manager to see whether the right opportunity would come up for me – and it did!
I enjoy working for CPM because it offers me the flexibility I need to continue with my degree. My personal experience of CPM is that they are always prepared to listen, to guide and to help when it is needed, and that’s something I really appreciate. I feel like a valued member of the team and that’s what makes it a job worth doing.
Charlie Williams | E-Commerce Specialist
My role involves supporting customers throughout the process of ordering a new vehicle from Peugeot PSA. I guide them through each step of the transaction. From the initial browsing of cars up to the point of collecting the keys of their new Peugeot!
I’m the first point of contact for any customer queries, and it’s my role to ensure that they receive the highest level of customer service. To ensure ordering a vehicle is a smooth and easy process.
I’ve worked for CPM for the last two years. Having joined as a communicator and working my way up to my current position which illustrates the opportunities for progression within the company. I have been in my current role since this job launched in January.
I love working for CPM because there is a good working environment, with a lot of support from my managers and work colleagues. I also love the fact there are opportunities for progression and I have personally benefitted from this.
Carl Awadzi | Business Development Executive
I’m Carl Awadzi and I am VIP Business Development Executive for Mars Grocery. My role is to drive sales of Mars Confectionary across the 4 major supermarkets – Tesco, Asda, Sainsbury’s & Morrison’s. As part of my role I am required to build strong relationships in store with my contacts, build trust and ensure that every time I go into store I am showing the value that I can bring.
I have been working for CPM for nearly 2 years. I love working for CPM as they have developed me as a salesperson. I have also gained confidence in my ability due to the training I have received since I have been in the role.
Kwame Akpokavi | Training Manager
I am a highly motivated and dynamic Training Manager with over twenty years’ experience in learning and development and sales training.
I joined CPM in August 2010, and am currently responsible for leading and managing learning and development across CPM’s contact centres in Thame and Warrington. As the Cross site Training Manager I combine my visual arts Diploma and Masters in Education, to design, deliver and manage learning and development programmes, for both new and existing staff delivering for our clients
I love working at CPM because it is a great place to work and as an award winning public speaker, I enjoy supporting and coaching our contact centre staff to improve performance and deliver great results for our clients.
Lucy Banks | Business Development Executive
I have been working for CPM for 3 years, where I initially started as a Territory Development Manager. I then moved to work as the Training Support and VIP Manager and did this for 9 months. This involved providing training support for new starters and the wider field team. I also liaised with the client and Territory Development Managers in the field to organise and manage VIP Visits.
I love working for CPM because they have invested in me as a person, from being selected for their ‘Grow our Own’ scheme to providing with me with career progression opportunities. The network of support from my managers and colleagues around me over the last 3 years has been second to none. I’m now working on the Diageo account which is giving me the opportunity to further increase my knowledge and skills across the wider CPM business.
Mark Rowles | Team Leader
I’m a Team Leader in the contact centre in Thame and I’ve worked within the Automotive Division for coming up to 9 years, progressing from Communicator to the Team Leader position. Day to day I’m responsible for managing a team across multiple disciplines, looking after social media, front office, back office and car hire. I’m responsible for ensuring the team are focused on their individual and team SLAs and providing them with the knowledge and support to do their job. It is also essential that the team are kept motivated so a certain element of fun and crazy needs to be visible to keep the team engaged! My team are what make me love working for CPM. Our strength is in our ability to work with each other; through mutual respect and knowing we are all in it together. The people make the business and my team certainly make coming into work enjoyable.
Marie Clarke | Senior Sales Manager
I joined CPM in August 2009 as a Sales Manager on the Royal Mail Campaign; in 2013 I was promoted to Senior Sales Manager.
I currently oversee a 50 FTE sales activity that is responsible for achieving the B2B sales portfolio and new business targets. I’m supported by four experienced Sales Managers that have all been promoted from grass roots. Royal Mail trades in a fast paced, highly competitive and constantly changing market place. Most of my day is not scripted and I have to roll with the punches.
I have a passion for people development and growth and this job allows me to witness people with great potential to become super stars of the future. CPM creates an environment where it is a truly great place to work which allows people like me to demonstrate the individuality and creative flair. The CPM team are now my second family who continually support and encourage each other to be better and do different.
Leanne Green | MI & Operations Leader
I’ve worked for CPM for three and half years and am currently working as an MI & Operations leader as part of our contact centre operations team. Within my current role it’s my job to manage the operation of multiple fast paced contact centre teams. It is my responsibility to ensure that client service levels are achieved each month and to complete accurate, quality reporting to relay this back to our clients. I also ensure the teams have the resource and information they require to be able to perform their roles to the best of their ability. This involves providing new starter training, regular refresher training, producing and maintaining process documents etc. It is also my responsibility to manage client expectations and respond to any client requests in a timely manner. I enjoy the variety that my role provides – no day is ever the same. I enjoy the challenges that it presents to me as I thrive on overcoming and successfully completing a new challenge and I also enjoy the relationships I have built throughout the CPM business and with my clients. It’s these elements alongside the strong people that CPM has within its family which make me love working here and make me passionate about continuing my career with CPM.
Vicky Matthews | HR Coordinator
I’m the HR Co-ordinator for the Warrington HR department. My main duties include on boarding administration of new employees to the Warrington, Leeds and Didsbury sites, supporting on investigations, disciplinaries and grievances and providing general employee relations advice to line managers and employees. When I started at CPM, I was clear in my motives to develop which my managers have embraced. In the 3 years that I have been at CPM my role has changed considerably. One of the main changes is that I have been given the opportunity to gain more responsibility by moving onto the Advisory team for both office and field employees. What makes CPM a great place to work is the staff. I’ve always said that your work colleagues become family members due to the amount of time that you spend with them on a weekly basis. I can definitely say that this is most certainly the case here at CPM. With the work that I am involved in, some days can be extremely tough but my colleagues are very supportive, which is exactly what you need.
Jodie Millar | Customer Development Executive
I have worked for CPM for 1 year and 8 months now. This has been both in a recruitment role in head office then moving into a field role.
I’m currently a Customer Development Executive for Asahi UK and a year into this role which I am really enjoying. On a daily bases I will visit Pubs/Bars/Restaurants that are currently pouring the beer brands that are in our portfolio. On these visits I work mainly on customer development, ensuring that everything is ok with the brand they currently have pouring in the outlet and I’m also always looking for any other opportunity that there may be for us whether this would be adding another brand into the bar or increasing the sales of the current brands. Also brand visibility and training is something that is a huge focus in the role of a customer development executive.
I love working for CPM as I think they are a great company that support anyone in their current roles or anything they would like to progress into, as they did with me moving from recruitment to field sales. Whenever I am in contact now with anyone from the office they are always helpful and friendly and sort any issues you may have out in the field as soon as possible!
Kevin Ingham | National Sales Manager
I’m responsible for operational excellence of the Diageo Convenience account ensuring all KPI’s are achieved and maintain relationships with key stakeholders within the Diageo business.
The field team are responsible for growing distribution of Diageo products in the Convenience channel through Independents, Symbol and C&C outlets. This is achieved by engaging with retailers and having commercial conversations on how to grow their category sales in store through range and layout and also shopper attraction. We will also support outlets with Trade days and local/regional events to maximise their impact.
I’ve been a National Sales Manager for 3 months, prior to this I spent 18 Months as a Regional Sales Manager. I have been with CPM for seven years and have also spent time on the P&G account working from a Business Development Executive to a Regional Development Manager level.
Having been with CPM for nearly 7 years in total progressing from a BDE to a National Sales Manager, the support & training I have received from CPM has been nothing short of amazing. I have found that my ambitions have been matched by those around me to help me grow in each and every role I have been successful in. It is this type of environment that I thrive in. One that is both challenging but rewarding at the same time, I am very much looking forward to my next challenge and hope to continue progressing through the business.
Jo Farnham | Client Service Director
I have been at CPM and the Omnicom group of companies for over 20 years and during this time I have enjoyed a variety of roles and have had the pleasure of working with many different clients across all channels and sectors. I started my career on the CPM Management Development Programme, where I gained some great sales experience and really understood what it was like to be at the coalface. I have huge respect for our field teams who drive sales day in day out on behalf of our customers. I was promoted to a Client Director leading a talented team of Client Service Managers, and seeing people develop and grow is a great privilege.
My career at CPM has taken me from the world of Luxury brands where I managed beauty consultants through to heading up divisions managing sales teams working for Walt Disney, Boots, JTI, Coty, and P&G. I have worked across many channels including - high street retailers, discounters, pharmacy, convenience and grocery. I have until recently headed up our Contact Centre in Thame which has really helped me develop new ways of integrating field sales and digital / phone campaigns.
I am now moving into a new channel heading up CPM’s Sales & Marketing Initiatives and am excited about the prospect of driving sales for new CPM clients.
Lee Clarke | Client Service Manager
I‘ve been at CPM for just over 6 Years, joining the company as a Business Development Executive before progressing to an Area Sales Manager in the field. For 2 Years I was the CSM for Diageo Convenience and Grocery Accounts. This involved managing a team of 60 Business Development Executives & 6 Area Sales Managers to drive sales & distribution across both channels ensuring we deliver the stretching growth targets set. More recently in the last 18 months, I have moved to the Asahi account leading a team working in the On-Trade both in the field and over the phone – alongside this I am working with the Asahi Off-Trade team to see how CPM can support sales.
My Development path whilst at CPM has included being part of the Grow Our Own program in 2013/14 which supported me through training and coaching to be ready to move into my first Client Service Manager role.
Whilst I am extremely proud of a number of achievements during my time with CPM, winning the My Manager award in 2013 still stands out for me as award that is nominated by the team and more recently award the Spirit of CPM award for 2017.
What I love most about working at CPM is the chance to work on exciting and challenging projects for one of the major IT companies in the world in a fun and friendly environment, surrounded by friends and not just colleagues.
At CPM I have been able to develop myself as an Account Manager and gather valuable experience and skills that I can apply not only in my day-to-day job but use to grow professionally and tackle greater, more complex endeavors.
Having worked at CPM for 4+ years, I have come a long way since I started in the company, having developed my soft and technical skills up to the point where I feel ready to jump to the next level of my professional career.
Through my 4-year tenure at CPM I have met a host of wonderful people, some of which I today feel fortunate to call friends. CPM is a great place to meet interesting people from all over the world, and makes going to work feel much more like visiting some good friends and share some laughs!
What I love about my job is to work within a multicultural environment, managing clients and projects and at an international level.
I am Client Delivery Manager for B2B campaigns.
Having worked at CPM for the last 2 years, I have been able to develop my knowledge and skills related to client management, people motivation and development, financials and operations, giving me the opportunity to keep growing within the organization over time by assuming more challenges and responsibilities.
CPM culture is related to the values of excellence, trust and commitment. We need to deliver an excellent performance in order to be able to create a long term relationship with each of our clients. Besides this, we need to keep the promise when we commit with our clients. Finally, we truly believe that the satisfaction of our CPM employees is the base for our client’s satisfaction.
My work colleagues at CPM are the reason of my professional success. Without the strengths and commitments of each of my team members and the focus on the same goals, we wouldn’t have achieved amazing results throughout all our campaigns. Besides great professionals, my work colleagues are also great persons.
The chance to work in a multilingual and multicultural environment. The location in the center of Barcelona is also great.
I learn day by day about how deal with the team and try to get the best from them.
I have been working for 3 years at CPM, and I have improved in different aspects as leadership, language skills, efficiency or reporting. Now I feel more confident and I can complete tasks in a more efficient way.
CPM has great values and you can feel the professionalism all the time since you enter in the company.
I feel very comfortable with my colleagues, the majority of them are very nice and helpful.
Being a brand snob and having previously been involved in branding, I do love representing such a prestigious company as Harley-Davidson. Never mind that we get only a 5% discount at the dealerships, this is one big happy Harley family. In addition, the office is only 5 stops by metro from home and I don’t even have to change lines!
Together with my work colleague James, we manage the UK Customer Care line for Harley-Davidson. We handle warranty claims and complaints from customers, liaise with district managers, UK dealerships, the warranty department, ultimately in order to always keep the customer informed. We also handle general enquiries and re-direct them appropriately.
First it was Agilent Technologies, then a stint with L’Oreal, then Agilent again, then L’Oreal again. Then Harley-Davidson! I feel this is a journey of sorts and I’m developing a very strange urge to get my hair done, ride away on motorbike (after carefully analyzing the paintwork’s coating quality first).
Truly international mix of people, a relaxing atmosphere with an emphasis on results and statistics which can be rewarding
International mix of people, easy-going and of all ages.
What I love most about working at CPM is the good vibe in the project. The fact that we also have a great product, talking and learning about Harley? Doesn’t get much better than that.
At CPM I assist Harley Davidson dealers in managing test rides and taking feedback.
Over the last year in CPM, I have learnt of the importance the relationship in between customers and Brands has, and have been able to see first hand how this relationship can easily change for better or for worse.
I started at CPM 10 years ago as a phone agent. Now I am the project manager in charge of developing the Harley Davidson account. Working in a such a multicultural/multilingual young environment is very stimulating. Understanding and developing solutions for client needs keeps you sharp and on edge, giving the best you have. Sharing knowledge and solutions with other managers makes for great team work.
With such an eloquent company like CPM that thrives in diversity, it is definitely an expert in building unparalleled household! Amazing to find CPM family at work away from home.
When I joined CPM over 8 years ago I was an unexperienced young call centre agent who had to learn a lot and grow both professionally and personally.
Today I’m a successful Operations Manager supervising different accounts and team of almost 20 agents. I learnt on my mistakes, I grew professionally & I become a confident professional.
Why choose CPM? Because who I am now I owe this business, colleagues, work, experience, successes & mistakes.
Working at CPM means being part of a lively, caring family, it makes me work even harder because I want to be a valuable daughter!
The people make CPM special. Our diverse culture means we are constantly learning, this diversity also enables us to combine the best of ourselves in our work.
I love the multicultural vibe in the office, it gives me a good feeling of happiness!
Working here pushes me out of my comfort zone. I love the challenge and thrill of learning a new skill.
Andrew Dancy started his career as a Sales Representative in CPM. In this testimonial, he talks about how CPM provided him with all the tools necessary to succeed at his role and what he enjoys the most about being a Sales Rep.
Colin Hennessy, Regional Sales Manager for LRS in Northern Ireland, talk about his role and why he enjoys working at CPM.
Lorraine Butler, Managing Director of CPM, talks about how CPM works closely with clients to help them grow their business and drive more sales on their behalf.
Ger Lynch, CPM's Field Service Manager & Training Lead for Microsoft, talks about why he enjoys working for CPM.
Gerry Lawlor, National Sales Manager for Britvic, talks about the main responsibilities within his role and why he enjoys working for CPM.
Heather Carson, Recruitment Manager at CPM, talks about why career progression and flexibility are the main reasons that she enjoys about working at CPM.
Karen Jarvis, Sales Developer on behalf of LRS NI, talks about the main responsibilities of her role and why CPM are a great company to work for.
Kevin Thomas, National Sales Manager for eir SMB, talks about his great career progression within CPM and what he enjoys the most about his role.
Killian Doherty, CPM HR Manager, talks about his career progression and why the open, flexible and enjoyable culture of CPM is one of the aspects he enjoys the most about the company.
Darren O'Connor, Sales Developer on behalf of Britvic, talks about the main focus of his job and how career progression is one of the most attractive aspects about working with CPM.
At CPM we deep dive to develop meaningful, differentiated, and authentic brand value for companies with the help of brand strategy developed by our experienced team in terms of business, marketing, communications, and design . We don't just come up with what’s cool; we craft the message your customers want to hear and one that you can deliver on. We know how the power of brand can elevate a company from a commodity to a valued partner; how it can rescue a business from the trenches of an impossible-to-win price war, and how it can motivate employees and customers alike to become full-fledged fans. We develop the tools and show you how to use them.
We are a team of professionals who are filled with passion, energy and commitment to deliver the objectives of our client’s business. We work on visibility, sales, promotions, and activations to help our clients get better in their sales objectives. Managing between retail stores, channel sales, merchandising, training, reporting & control to designing reward and recognition events, we set up the end to end of the sales execution cycle for our clients.
Our strength is our people, who come with experience in various verticals and industries to stitch together programs that benefit the client’s business objectives both on strategy and on execution. With over 6000 people spread across 200+ cities in the country, we are the preferred choice for any organization that desires to spreading itself in the depth of the vast country and leverage people and technology to accelerate their growth and performance story in the country.
CPM is not just a vendor but act as a Partner for the Customers providing another set of eyes to deliver another perspective , and often possess skill sets that helps Clients to improve their business .
CPM don't sell products but solutions, and solutions don't come in a box. They must be designed, fashioned to meet the customer's specific needs.
CPM exists only to create value for customers, to provide them with results. We think in terms of offers, to merge products and services, and to be innovative to give customers a value-added experience.
SHWETA MADAN BANERJEE
We believe in making a customer not in sale!!
Your perception is our reality, so if you have passion, knowledge and a product/service that needs to win hearts for lifetime then you have us. We have expertise and global knowledge not only to make your product/service successful in retail but we provide solutions to get ROI on any BTL investment because we believe in customer delight and winning them for lifetime.
Be a Leader in your industry sector.
Strategy – We believe in strategy execution and firmly believe that strategy is nothing without the right implementation.
Extensive Ecosystem – CPM presence in 38 countries and a collaborative network to share and implement best practices.
Complete – We provide end to end solution. Right from manpower -> Technology -> Strategy.
Trust – We are a trusted brand and have an experience of working with almost all the FMCG companies in India.
Operational Excellence – At CPM we are continuously managing the costs and, at the same time, optimising the business processes to operate extremely efficiently and effectively.
Relationship – At CPM we believe in strong working relationships with our employees, clients, vendors. We believe in trust and transparency at various levels.
SONIKA G SAXENA
CPM’s commitment to its core values is what makes it a trusting brand. We believe, offer & practice STRATEGIC Solutions to deliver SALES. We expertize in end-to-end management and bridge any gap between strategy & execution with the help of our passionate people. We use the power of our EXPERIENCE to INFLUENCE customers which drives SALES.
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