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March, 26th 2021 – Barcelona

CPM International Contact Centre took home Silver in the Most effective Learning and Development Initiative Award category and Bronze in Best Quality Management Team Award category at the 20th edition of the European Contact Centre & Customer Service Awards (ECCCSA).

As the longest running and largest awards programme in the customer contact industry, the ECCCSA recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

CPM is thrilled to be honoured by this prestigious awards process for the 4th consecutive year , acknowledging our teams passion and commitment to continuous development and inspiring employees to deliver world-class customer engagement.

“Winning an ECCCSA is something CPM International can be very proud of. They have been through a vigorous judging process, meeting highly experienced judges that can recognise ‘the best’ from our industry. Congratulations!” Ann-Marie Stagg, Chair of the Judges, ECCCSA.

The 2020 awards finals were postponed to 16th March 2021 due to the pandemic. With entries from 26 countries competing across 36 categories, the ECCCSAs were celebrated virtually with over 2,000 people attending the online Awards Evening in which the winners were announced. Respecting social distancing measures, the CPM teams attended together the virtual event from the Barcelona office.


Furthermore, we would like to give a special mention to our other CPM Finalists. These nominations recognize their commitment to excellence in customer experience delivery, and we are immensely proud to reach finalist stage in:

  • Most Effective Management of Peak Demand
  • Best Outsourcing Partnership
  • Best Contact Centre Support Team

    "We are extremely proud of our winners and finalists! Both the award wins and finalist entries acknowledge the passion, spirit and the amazing team culture you have created at CPM (and with the added complication of fully virtual team environments last year)! 2020 was an incredibly tough year, yet in the face of adversity, our teams came together to create inspired experiences for our employees and customers alike. CONGRATULATIONS!" said Annette John, Leadership Director at CPM ICC.

About the ECCCSA
In its 20th year, the European Contact Centre and Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSAs honour organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars. The programme is seeing incredible growth with 26 countries participating in 2020 and over 2,000 people attending the awards evening representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.

About CPM International Contact Centre
CPM International Contact Centre is an award-winning provider of omnichannel customer experience solutions. We are part of CPM Group and a member of the Omnicom Network of Companies. We offer boutique and bespoke solutions to our amazing client partners through high skill, customer intimate Customer Experience (CX) and Sales teams; harnessing the power of digital capabilities and human contact in everything we do. Our EMEA hub is based in Barcelona, Spain and we have multiple contact centres in the United Kingdom supporting the UK & Ireland markets. We provide 24-7 global coverage in 26+ languages for international clients spanning High Tech, Consumer Electronics, eCommerce, FMCG, Pharma, Automotive, Travel and Retail industries.

For further information, contact:
Rachel Doyle | M: +34 638 140 620 | E: |W:

ECCCSA20 Silver WinnerECCCSA20 Bronze Winner