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Driving Sales & Brand Growth since 1936

CPM is an international sales outsourcing and customer experience agency, that helps brands unlock their potential across a wide range of retail and customer channels.

Combining international scale with deep local market expertise, we bring together talented people, data and technology to deliver measurable commercial growth for our clients.

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Always Adapting as Brand Needs Change

The last 90+ years have taught us that in constant change lies constant opportunity – but only for brands ready to respond.

That’s why we built a better way to grow brands and drive sales. One that senses change, adapts in real time and unlocks commercial potential for our clients at every stage of the customer and product journey we influence: Our Liquid Approach™.

Every market benefits from shared insight, proven best practice and connected intelligence, while our local teams build the relationships that make execution successful.

What Underpins Our Delivery

Commercially Focused

We measure success by sales growth and commercial outcomes.

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Globally Consistent. Locally Relevant

One partner

A unified Liquid ApproachTM

Multiple markets

Local expertise

Globally Consistent Locally Relevant

Agile, Flexible Delivery

We adapt as markets, customer and priorities change.

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People Powered

Technology enables us

Amazing people deliver results

Unified by our DNA

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Our DNA

We're People People

Our amazing people are our real point of difference. As a global business, we have an inclusive team across the CPM International network. Whilst our differences make us stronger, we share the same goals and values. We work as one cohesive team who cares, is curious and achieves together.

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We care

We care passionately not only about the results we deliver for our clients but also for the wellbeing of our people, the environment and the communities in which we live and work.

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We’re curious

It’s our curiosity that drives us to constantly consider what’s next and what’s possible. It drives us to find a better way. We’re an inquisitive bunch, constantly learning and looking to insight and analytics to help to understand and inform our own and our clients’ actions.

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We achieve together

We achieve together by building trusted partnerships with our clients and forging great relationships externally and throughout CPM. This, together with the personal accountability shown by each of us, means we consistently deliver.

Our People

Meet our Global Board of Directors and find out more about Our People

We're owned by

Omnicom

Omnicom is the world's leading marketing and sales company. Helping the world's leading brands solve their most critical growth challenges by giving them access to industry-leading insights, breakthrough technologies, and the most creative talent in the business.

As part of Omnicom, CPM benefits from a fully integrated global network, enabling connected, multi-channel solutions across the customer journey.

With CPM, clients benefit from the best of both worlds: local expertise backed by global scale, advanced technology, and robust security and governance.

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Our Global Network

Click on the map for details on your local office
1936

The Beginning

Before supermarkets, trolleys and self service, everything was sold over the counter at local shops.

Our founder, Bede Egerton, had a simple but powerful idea. It would transform how brands and retailers operated forever:

"It can't be bought if it isn't there,"

"What if brands had their own salespeople out on the road, helping ensure products were stocked, visible and selling?"

So Counter Product Marketing (CPM) was born...

We worked with few clients including Mars, who had just come to the UK a few years earlier - and who are still clients today!

 

1950s

The Age of Consumer Brands

After a period of austerity, people were eager for products. Many new brands launched.

Self service began. Visibility and availability were key

CPM became a trusted extension of a brand’s sales force.  We understood local stores and our small teams helped build distribution and visibility shop by shop, town by town -  all across the UK.

 

 

 

 

1960s & 1970s

A Ground Breaking New Division

The advent of mass brand launches, TV promotion and supermarket revolutions.

Taking advantage of the rapid change CPM created 'Below-the-line Promotion' (BLP) - An early example of in-store experiential and brand engagement - delivered solely by skilled women. An early demonstration of our inclusive and pioneering approach to our employees.

CPM represented major consumer brands including Colgate-Palmolive. Tactical campaigns and sales soared.

85% of CPM UK's £1m revenue came from women

 

1980s & 1990s

A Powerhouse through Acquisition & Growth

Supermarkets expanded, shopping centres appeared, and new technologies like barcode scanning transformed store operations.

From POS production to call centres, we widened our offering. We bought companies, merged with companies, went ‘public’. Then we were bought by Omnicom in 1989.

Expanding across Europe and Australasia we helped clients in the UK, Europe and beyond operate at scale - supporting multi-national brands in multiple markets and channels.

 

 

2000 & 2010s

Digital Data-Driven Expansion

Mobile shopping begins. Retailers enter the digital era.

We expanded into digital, experiential and data-driven activation.

Our insight team 'Axis' was established (now 'Data Science')  We were the first in our industry to create a Data warehouse and significant technology investment.

Our offering widened further. We created our experiential & live events agency Hyphen and our unrivalled retailer engagement app*shopt, along with Mystery shopping and Shopper Marketing.

 

early 2020s

Retail Becomes Omni-channel Overnight

The Global pandemic hits. Online grocery surges. Ai and data reshape retail.

CPM helped global brands connect with shoppers everywhere

Our data-led ‘Liquid Approach™’ was launched. It enabled us to uniquely deploy resources across digital and physical channels in a smarter, more effective way for better client results.

 

 

 

 

The next chapter: 2026+

Always Evolving to Deliver A Better Way

Our Liquid Approach™️ is now AI driven. Embedded into all our services, solutions and channels.

By uniting strategy, data, technology and amazing people in one adaptive model, we can now unlock a brand’s commercial potential by finding and realising untapped sales, growth and efficiency at every stage we influence.

 

 

 

 

 

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