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Engagement that Converts

We connect your brand with customers in the places and moments they’re most likely to act. 

Whether it’s encouraging trial, influencing decisions, or prompting immediate sales, our teams educate, engage, and inspire. From NPD launches to campaign support, we tailor every activation to deliver results. We provide 3 key services:

Product Sampling
Brand Ambassadors and Product Demos
Active Selling

 

Product Sampling

Our custom Sampling campaigns bring your brand to consumers in the spaces and times where they’re most open to discovery and interaction.

This might be in-store, at the point of sale, at events, or in busy locations. From food and drink to beauty, tech and household goods, we help customers experience your product first-hand. Add vouchers, digital signposting or surveys to convert trial into purchase and capture valuable real-time insight.  

Product Sampling
What we do
  • End-to-end Product Sampling
  • NPD and campaign support sampling/ new product sampling
  • In-store and out-of-store sampling 
  • Branded vehicles and sampling stands
  • Experiential and event-based sampling
  • Sampling with vouchers, discounts and offers
  • Digital signposting to purchase
  • Customer feedback and attitude surveys
Where we do it
  • Major and independent retailers
  • Transit hubs and commuter hotspots
  • Gyms
  • High footfall areas
  • City centres and public spaces
  • Events, offices, and campuses
How we do it
  • Trained brand ambassadors 
  • Digital and in-person sampling 
  • Tailored, insight-led campaign planning  
  • Sampling with QR codes and mobile tools 
  • Targeted audience engagement 
  • Retailer-approved in-store execution 
  • Real-time reporting and performance tracking 

FAQ’S

Why Product Sampling?
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Product Sampling removes barriers to purchase by letting consumers try before they buy. It builds trust, creates excitement and drives immediate action - especially when delivered by people who embody your brand. Whether you’re sampling to launch new products or driving awareness for existing ones, Sampling delivers proven ROI through trial, feedback and repeat purchase. 

What types of Product Sampling campaigns do you offer?
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We offer a wide range of Product Sampling campaigns, including in-store sampling, event-based sampling, on-the-go and out-of-store activations, digital and mail-order sampling, and experiential sampling at festivals or public events. Campaigns can be tailored by location, audience, and product type- whether for FMCG, beauty, tech, or lifestyle brands.
How can Product Sampling increase sales and brand awareness?
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Product Sampling encourages trial by removing barriers to purchase and building consumer confidence. When customers can experience a product first-hand, they’re more likely to remember the brand, trust its value, and make a purchase—either immediately or in the future. Sampling also drives word of mouth, social sharing, and repeat buying, increasing both awareness and ROI. 
Can Product Sampling be combined with digital promotions or vouchers?
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Yes. We frequently pair Product Sampling with digital promotions, QR codes, loyalty offers or vouchers to convert trial into purchase. These elements not only boost immediate sales but also offer a way to track engagement, capture consumer data, and re-target for future marketing campaigns. 

How do you measure the success of Product Sampling campaigns?
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Success is measured through a combination of real-time reporting, redemption tracking (for vouchers or digital promotions), customer feedback surveys, and follow-up sales data. We also track reach, engagement levels, and conversion rates—giving you full visibility on ROI and campaign effectiveness. 

Do you offer Product Sampling services for B2B as well as B2C brands?
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Absolutely. While many of our campaigns focus on consumer-facing brands, we also deliver sampling and product trial solutions for B2B sectors—from foodservice to office supplies to professional equipment. Whether targeting end users or decision-makers, we tailor each campaign to the audience and channel. 

 

Brand Ambassadors and Product Demos

Our Brand Ambassadors are skilled experts. They represent your brand with passion, knowledge, and authenticity - whether in-store, online, or in the field. Supporting both B2B and B2C brands, they promote everything from complex services to fast-moving consumer goods.

From live demos and event appearances to training, content creation and customer engagement, they act as an extension of your team - driving influence, visibility and results. Available for short-term campaigns or long-term partnerships,  

Stanley Black & Decker jpg
What we do
  • Brand Ambassador and Product Demo campaigns
  • Brand and Service demonstrations
  • Events and trade shows representation
  • Support for NPD and product launches
  • Customer Engagement and Lead Generation
  • Staff training and upskilling
  • Insight gathering and real-time feedback 
Where we do it
  • Retail stores and specialist outlets
  • B2B and B2C trade shows and expos
  • Promotional events and pop-ups
  • Public venues and roadshows
  • Workplaces, campuses  
  • Online and social platforms 
 
 
How we do it
  • Trained, dedicated or tactical Brand Ambassador teams
  • Category or channel-specific expertise
  • Integrated support across physical and digital
  • Flexible team models to scale as needed
  • Custom brand training and demo messaging
  • KPI tracking and performance insight 

FAQ’S

Why Brand Ambassadors & Product Demonstrations?
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Whether you're selling technical B2B solutions or everyday consumer products, Brand Ambassadors bring the human connection that turns interest into action. They offer expertise, flexibility and scale - helping you reach new audiences, demonstrate value and build trust. From trade shows to retail floors, they represent your brand, gather insight, and inspire engagement where it matters most. 

How are your Brand Ambassadors trained to represent our products?
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Our Brand Ambassadors receive tailored training through our Training Academy to ensure they fully understand your product, audience, and brand values. This includes product immersion, messaging guidelines, objection handling, and customer engagement techniques. For complex or technical offerings, we also provide specialist training modules or certifications where required - so they act as confident, credible extensions of your team. 
How do Product Demos and Brand Ambassadors impact customer engagement?
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Live demos and well-trained ambassadors make your brand more approachable, memorable, and trustworthy. They create real-time opportunities to educate customers, answer questions, overcome objections, and showcase product benefits -driving deeper engagement and increasing the likelihood of purchase. For both B2B and B2C audiences, this personal connection builds brand affinity and sales impact. 
Can Brand Ambassadors collect customer feedback or insights during campaigns?
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Yes. Our Ambassadors are trained to observe, ask, and record valuable feedback -whether it’s direct customer quotes, product reactions, purchase intent or barriers to sale. Insights can be captured digitally in real-time and delivered as part of post-campaign reporting. This helps brands continuously improve messaging, product positioning, and customer experience. 

 

Active Selling

Active Selling blends engagement with conversion - transforming consumer interaction into measurable results.

Designed to prompt real-time action, these campaigns encourage trial, purchase, sign-up or redemption at the point of engagement. From pop-ups and retail takeovers to live promotions and incentive-led activity, we help brands turn attention into sales through persuasive, performance-driven experiences. 

Active Selling
What we do
  • Live retail and event selling
  • Promotional and incentive campaigns
  • In-store activation and sales events
  • Mobile and pop-up selling units
  • Cross-sell and upsell campaigns
  • Sales-led product demonstrations
  • Data and offer redemption capture
Where we do it
  • In-store and at POS
  • Shopping centres and public spaces
  • Events, pop-ups and roadshows
  • Transit hubs and outdoor venues
  • Festivals and lifestyle environments 
How we do it
  • Trained sales and promo teams
  • Integrated offers and incentives
  • Branded builds and retail stands
  • Data capture and reporting tools
  • Performance tracking and ROI analysis
  • Scalable models for local or national rollouts

FAQ’S

Why Active Selling? 
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Active Selling combines the immediacy of live promotion with the intent of a sales conversation. It’s about turning interest into measurable action - boosting sales, increasing sign-ups and driving conversion on the spot. Ideal for NPD, seasonal pushes or tactical campaigns, it delivers results you can see and measure in real time. 

How is Active Selling different from Product Sampling or Demos?
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Active Selling focuses on driving real-time sales or sign-ups, using trained teams and promotional tactics to convert interest into action, while sampling and demos are normally geared toward trial and education. 
What kinds of campaigns are best suited to Active Selling?
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Active Selling is ideal for NPD launches, seasonal promotions, store takeovers, pop-ups, and high-traffic activations where the goal is immediate conversion or offer redemption. 
Can Active Selling include promotions or incentives?
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Yes, our campaigns often include time-limited offers, vouchers or discounts to increase urgency and prompt immediate sales - tailored to your product and audience.

Where does Active Selling typically take place?
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We activate in-store, in high-footfall areas, at pop-ups, events, festivals and retail environments - wherever your target audience is most likely to engage and act. 

There is a better way

Testimonials

What our clients have to say about us

Working together for over 20 years. CPM is part of a link in the HP chain which ultimately drives HPs wheels towards success and the achievement of it's ambitions. One team, same objectives, same ambition, same direction.

HP Carole Karmazin, External Sales Force Manager & Trade Marketing Manager

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More than a partnership, and particularly over the last 3 years, the entire CPM team has demonstrated its determination, its enthusiasm and its loyalty to the HP brand, despite a difficult context.

HP

Collaboration with CPM for over 10 years to deliver best in-store Customer Experience. CPM in a nutshell.... it's reliability, it's the assurance, prioritising with no misunderstanding.

Microsoft Guillaume Libert, Partner Activation Lead

CPM brings capacity for strategic support, responsiveness on tactical support, and are by our side on all dimensions, on the whole lifecycle of our products and plans. Providing us with advance executions.

Microsoft Xavier de Maleissye Melun, Director Consumer Marketing

Pepsico

At Walkers, retailers are at the heart of everything we do. Their success is the driving force behind ours, and we are focused on ensuring that our brands meet their needs and evolve with their challenges. In today's rapidly changing landscape, digital engagement is no longer optional – it is fundamental to driving growth and efficiency. Through our partnership with *shopt, we're empowering retailers to unlock new opportunities, streamline operations, and deliver exceptional value to their customers. This collaboration reflects our unwavering dedication to being trusted advisors in the crisps, snacks and nuts category, enabling sustainable growth and innovation while keeping retailers' needs at the centre.

PepsiCo Nic Storey, Senior Sales Director

Suntory

Over the years we have been working with CPM, we have seen numerous opportunities to reach our customers more effectively and the continuous service innovation has without doubt led to better activation outputs and improved ROI. The recent use of the liquid methodology used for our brand deployment in convenience is the best example of this yet. CPM really are a true extension to the Lucozade Suntory GB & I team.

Suntory Tym Rees, Channel Controller Field Sales

CPM stood out to us immediately…. It´s exactly what we wanted for our fit. We´ve only had positive results working with CPM. Our CSAT score has also been at an all time high. At this point, we are close to 90%. It really makes a difference for us. CPM is taking the lead.

Withings Daniel Tibbetts, Operations Lead

Frosta-1

FRoSTA is a brand that is constantly growing, which is why we need a reliable partner with a deep understanding of the Italian retail market, fully aligned with our strategy of transparency and sustainability. CPM has always provided us with the insights and the perfect flexibility we need, especially during this expansion phase. The harmony created with the CPM team, both at head office and in the field, is not only a strength but an essential element to in achieving the distribution and in-store visibility goals that we have set for ourselves.

FRoSTA Daniele Castagnini, National Sales Director

 

asahi-testimonial

CPM is a fully involved, flexible partner with an innovative mindset.

Asahi

I feel that everything is under control.
For me, working with CPM has ensured New Balance has been able to grow.

New Balance Ingrid van Ruiswijk, Manager Customer Service DTC EMEA

Vodafone Business

Vodafone Business’s experience with CPM has been excellent. Over the past 5 years, they have consistently worked in driving sales and expanding our market reach. Their team is highly skilled, dedicated, and conscientious, striving to bring strong results and excellent customer experience. They work to understand our needs and deliver outcomes that align with our business goals within the small business space. The professionalism and commitment of CPM has been evident throughout our partnership, and we are excited to continue and evolve as we move forward. I highly recommend CPM for anyone looking to deliver on their sales and partnership strategy.

Vodafone Business Declan Quinn, Channel Partner

Perfetti_Van_Melle_logo

It has already been a year since we entrusted CPM with the mission of supporting us in recruitment and occasional merchandising, particularly during the startup of Perfetti Van Melle in October 2023. Their support was essential in meeting this challenge in record time.

Thanks to their nationwide presence and the unwavering efficiency of their teams, we have been able to develop our projects with peace of mind, despite challenges and pressure. This partnership goes beyond occasional services: CPM truly supports us at every stage, sharing their expertise and always being available to tailor their assistance to our specific needs. Their commitment significantly contributes to our growth.

A big thank you to CPM for their professionalism and responsiveness. We look forward to continuing this great collaboration for future successes together!

Perfetti Van Melle Dave Vanhoutte, National Sales Director 

Bel Logo

For the past 18 years, CPM has been supporting us in our occasional merchandising missions. More than just a service provider, CPM has become a true partner of Bel in organizing our key annual events.

Their nationwide presence, extensive network of field agents, and highly responsive, top-quality sales team have once again enabled us to roll out our in-store events efficiently and seamlessly this year.

Their expertise, combined with a dedicated, high-performing, and attentive team that is always looking for tailored solutions, greatly contributes to our growth. We would like to thank CPM for their professionalism and availability, and we are delighted to continue this long-standing partnership.

Groupe Bel Nicolas Wagner, National Sales Director

We have grown together and to this day we still feel that we learn from each other. We always feel that we are on the same page and we share the same vision.

Pepe Jeans Tomas Gutierrez, Head of Customer Experience and Online Operations

The beauty of our relationship with CPM is that it feels like a true partnership, built on collaboration. The team’s pace, agility, and ability to pivot have delivered phenomenal results, with compliance rising from 60% to the high 90s.

ASDA Sian Durham, Head of In-store Proposition and Operations

Electric Ireland logo

From the very start of our relationship with CPM, they have demonstrated a commitment to understanding and fulfilling our business needs. They have successfully adapted to an ever-changing market, bringing forward proactive solutions to the many challenges we have faced. The CPM team have consistently shown a focus on quality and attention to detail in the work they have done so far for our business.

Electric Ireland Mark O’Driscoll, Residential Sales Manager

Pepsico

Our partnership with *shopt is built on bold ideas, shared purpose, innovation, digital excellence, and retailer-first thinking to deliver the right category advice and create an exceptional and consistent user experience. By meeting our retailers where they are, we aim to help them grow their CSN business and be their trusted advisors in Traditional Trade. In our journey, *shopt has been a fantastic digital partner, and our shared determination to grow, coupled with the team's unwavering commitment and excellence, has been the backbone of what we've achieved over the years.

PepsiCo Vandana Menon, Digital Product Manager

Working with CPM feels like working with an extended part of our organization. It’s like having additional colleagues who allow us to focus on key areas of the business, with complete peace of mind that other aspects are being well taken care of. Their support enables us to concentrate on strategic priorities, knowing that the rest is in capable hands.

Agilent Technologies Kelly Briffa, EMEA Inside Sales Manager

Gas Network logo-1

Gas Networks Ireland (GNI) has worked with CPM for over three years, and during that time, we have formed a real partnership between our two organisations. The CPM team has integrated very well into the GNI organisation and added real value to our sales and marketing activities. Their recruitment has been second to none, with high levels of retention for both new and existing resources—key to our success. They bring innovative thinking, offering ideas and suggestions to help us grow our business across key market sectors. CPM places strong emphasis on training, compliance, and safety, ensuring the team is always up to date. I look forward to continuing our partnership for many more months and years.

Gas Network Ireland Fran McFadden, National Customer Acquisition Manager
Mark Anthony logo

*shopt has been instrumental in supporting the successful launch of both White Claw and MAS+. Their platform has provided strong visibility at key moments, enabling us to cost-effectively drive distribution versus traditional methods and engage directly with retailers in a meaningful way. The team at *shopt has been collaborative, responsive, and proactive throughout—working closely with us to tailor activity that aligns with our goals. Their flexibility and insight have made them a valuable partner in our route-to-market strategy, and they have been an absolute pleasure to work with.

*shopt Lyndsey Ryan Senior National Account Manager
Diageo

In the last year, CPM and specifically the QCT division have collaborated with Diageo to design and deliver internal training materials and resources that are used throughout the team to find a fix to technical service issues over the phone; reducing the need for an engineer to attend.

The partnership with CPM and our technical ops team has resulted in a resolution without visit in around 55% of technical fault situations, fixable over the phone; with the number increasing as the staff become more trained and CPM utilise technology to automate diagnostic flows to agents. CPM have shown real initiative in the way they use the diagnostic info to push the resolution without visit number higher.

Diageo Katie Risk, Dispense Customer Experience Manager
kraft heinz-1

Working with CPM Ireland has been a consistently positive experience. They’re strong on execution, laser-focused on results, and bring a real expertise in driving growth. Their ability to combine on-the-ground execution with clear, actionable data has been a real differentiator. Most importantly, they’ve proven to be a trustworthy partner — reliable, responsive, and genuinely invested in the success of our brands and categories. 

Kraft Heinz Aaron Crinion, Managing Director
Hp_logo_banner-1

In-store customer experience: much more than a simple purchase, it’s a genuine relationship of trust.

In a world where technology is evolving at lightning speed, the in-store experience remains a decisive moment for our customers. It’s not just about products, but about trust, support, and personalisation.

Stores are no longer just points of sale: they are spaces where innovation and proximity meet. The integration of smart solutions, AI, and teams trained to understand customer habits makes all the difference.

I had the pleasure of spending time in-store with the CPM France teams—thank you to Sabrina Negly and Benoit Candela, your work is essential for the customer experience!

This visit took place at the Fnac in Grenoble—a big thank you to Stephane Dussuyer for the warm welcome and our discussion on how we can do even better to improve the in-store customer experience.

HP France Cedric Coutat, President & Directeur General

 

FEATURED CASE STUDY

Case Study

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EXPLORE

Product Sampling, Demos, and Active Selling with CPM

Get in touch to find out more.