Boots – CPM

Our Solution

In order to help Boots increase the value of the overall vitamin category, CPM have deployed a team of active sellers (known in store as Vitamin Advisors). Focussed mainly in the vitamin area of the store, our team of Vitamin Advisors are tasked with the following:

Proactively approach customers
Use questioning guidelines to understand the customer need and recommend the appropriate product
Work with store staff and H/O to ensure on shelf availability is excellent
Raise awareness of the on going 3 for 2 promotion

The Team

In Central London, we created a team of 22 Vitamin advisors, working 30 hours per week, Wednesday to Saturday
The in store hours are bespoke to each store, maximising the busy periods
We provided colleague training to enhance the knowledge of the team, with each advisor completing an NVQ
The team is supported by a full time Territory Manager and Client Service Manager, who are responsible for in store coaching, driving advisor performance and sales while ensuring the strategic direction of the campaign is in line with expectation.

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Boots vitamins Active sell driving sales in store

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