CPM’s Telephone Account Management (TAM) services can help you maintain regular contact with a designated segment of your customer base, on a cost-effective basis.
It can be used both as part of an integrated solution working alongside a field sales team and also on a stand-alone basis. CPM have effectively used TAM as both a short term tactical solution, for a specific focus activity, and on a strategic basis to drive sales and provide support to develop our clients brands.
Without non-productive travel time; telephone engagement allows you to reach more customers in a day than face to face contact and also offers coverage in hard to reach geographical areas.
From IT & Technology inside sales & partner relationship management Programmes, through to Retail order and stock placement; CPM have the expertise in developing bespoke account management solutions on a local country and regional hub basis; ensuring you are effectively acquiring, developing and maintaining your customer relationships to drive satisfaction and long-term brand loyalty; whilst driving down overall cost per customer contact.
Our 3,500 contact centre specialists will deliver over $500M in sales for our clients’ this year! Our telesales management teams have over 100 years combined expertise in developing and managing High Performance telesales and telemarketing programmes for our blue chip client base.
Driving a steady pipeline of leads to generate sales opportunities for your brand. CPM’s lead generation solutions are designed to deliver return on investment and lower cost per lead to our clients through profitable business growth.
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