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An Adaptable Sales Solution

Sales drives growth - but building high-performing teams in-house isn’t always the most agile or efficient route. We deliver outsourced sales solutions that support both day-to-day performance and long-term strategic goals for brands in FMCG, B2B, tech, luxury and more.

Scalable and responsive, our sales teams can also flex to meet seasonal peaks, NPD launches or shifting market demands. Whether you’re new to sales outsourcing or need more from your current partner, we offer three core services:

Field Sales
Technical Sales
Telesales and Lead Generation

 

Field Sales

Our Field Sales teams engage directly with your customers wherever they are to drive sales and boost brand visibility .

Through personalised interactions and live product demonstrations, we convert interest into sales and build customer relationships and loyalty. Backed by real-time data insight we continually optimise performance and coverage to deliver measurable, meaningful results.

Field Sales-2 Feb 26
What we do
  • Direct Sales
  • Influence sell-in and sell-out
  • Increase distribution
  • Drive visibility and incremental product displays
  • POS/POSM and merchandising interventions
  • Sales performance insights and reporting
  • NPD launch and seasonal campaign support
Where we do it
  • Grocery
  • Convenience/ Independents
  • Pharmacy
  • High street
  • In-store
  • On-trade
  • Food service
  • Wholesale
  • Away from home
  • National coverage
How we do it
  • Dedicated field sales teams
  • Tactical or project-based teams
  • Syndicated/shared field sales teams
  • Scalable regional and national coverage 
  • Door to door sales
  • Direct to store delivery
  • Data led strategy and planning 

FAQ’S

Why Field Sales?
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Field Sales put your brand directly in front of customers, creating meaningful, face-to-face connections that drive trust, influence decisions, and accelerate growth. Whether it’s building retail relationships, driving in-store execution, or nurturing key account partnerships, a skilled field sales team delivers impact where and when it matters most. Using data-driven targeting and scaling quickly for seasonal peaks, NPD launches, or regional brand needs, it can maximise value and resource.

What channels benefits from outsourced Field Sales?
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Outsourced Field Sales can drive performance across retail, wholesale, convenience, grocery, DIY, electrical, and specialist channels, as well as B2B environments. Whether you need stronger in-store execution, improved distribution, or better key account support, a field sales team ensures your brand is visible, available and commercially positioned to win. It’s particularly powerful for NPD launches, regional growth strategies and underperforming territories.

How quickly can a Field Sales team be deployed?
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Deployment speed depends on the model and channel you choose. Dedicated contract teams are ideal for long-term strategic programmes, while tactical teams support short-term campaigns or seasonal peaks. Our syndicated Flex teams can be live within 10 days - or faster - providing rapid, scalable coverage without long-term commitment. This flexibility allows brands to respond quickly to market changes, retailer demands or new opportunities.

How does outsourced Field Sales improve ROI compared to in-house teams?
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Outsourced Field Sales delivers expert resource without the fixed overhead of recruitment, training and management. With established infrastructure, proven methodologies and real-time reporting, brands gain faster market impact, scalable support and data-led optimisation. The result is improved distribution, stronger retailer relationships and measurable sales uplift - while maintaining agility and cost efficiency.

How are your Field Sales teams different from other outsourced providers?
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All of our Field Sales teams are directly employed by CPM, ensuring consistency, accountability and a high standard of service. We operate a rigorous two-stage interview process and deliver structured, face-to-face training so every representative is fully prepared before entering the field. Ongoing coaching, regular training updates and real-time performance checks maintain quality control and keep performance at its peak. This approach ensures your brand is represented professionally, consistently and with measurable impact.

 

Technical Sales

Our Technical Sales teams are experts at selling complex products and services - whether it's sophisticated technology, electronics or utilities solutions.

Acting as knowledgeable brand ambassadors, they provide clear and engaging product demonstrations, while our project teams provide an end-to-end project management service. By translating technical details into practical value, we connect with both B2B and B2C customers to identify and fulfil their needs.

Technical Sales - feb 26
What we do
  • Drive complex product sales
  • Deliver engaging product demonstrations
  • Simplify and translate technical features
  • Provide retail and trade team training
  • Enable sales through content and toolkits
  • Optimise in-store impact through merchandising
  • Generate actionable data and insights
Where we do it
  • High Street
  • Specialists
  • Trade Shows and events
  • Away from home
  • Businesses
  • Building sites
How we do it
  • Technical sales specialists and promoters
  • Dedicated brand ambassadors
  • Product trainers and educators
  • Engineers and technicians
  • Integrated retail and event teams
  • Flexible staffing models
  • Sales support through live demos
  • Alignment with retail and trade strategies

FAQ’S

Why Technical Sales?
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When products are complex, so is the sale. Technical Sales brings specialist knowledge and credibility - turning confusion into clarity and interest into action. Backed by expert training, compliance awareness and seamless customer support, it engages customers more effectively, demonstrating benefits better to close higher-value sales, and build trust where and when it matters most.

What makes a great Technical Sales representative?
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A great Technical Sales representative combines deep product knowledge with strong commercial instinct and communication skills. They can translate complex features into clear, relevant benefits - tailored to each customer’s needs. Whether demonstrating technology, utilities or specialist equipment, they build credibility quickly, handle objections confidently and guide customers through informed purchase decisions. The best Technical Sales professionals don’t just explain products - they simplify complexity and create confidence.

What’s the difference between technical sales and traditional field sales?
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While traditional Field Sales focuses on distribution, relationships and in-store execution, Technical Sales supports more complex products or services that require specialist knowledge and in-depth explanation. Our Technical Sales representatives act as subject-matter experts and brand ambassadors - delivering demonstrations, troubleshooting queries and advising on installation or usage. It’s a consultative, education-led approach designed to support longer decision cycles, higher-value purchases and more technically demanding environments.

Which industries benefit most from Technical Sales support?
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Technical Sales is particularly valuable for industries with complex, high-value or specialist products - such as technology, electronics, utilities, broadband, foodservice equipment, and dispensing systems. It’s also effective in B2B environments where decision-makers require detailed explanation and reassurance. By combining technical expertise with consultative selling, brands can shorten decision cycles, improve conversion rates and ensure products are properly understood, installed and used.

 

Telesales and Lead Generation

Our Telesales and Lead Generation teams are experts at turning conversations into business opportunities.

From data qualification and targeted prospecting to lead nurturing and sales through service, we help businesses connect with the right customers at the right time. With strong research skills, commercial know-how and local expertise. Our people build lasting relationships that drive conversion, growth and measurable ROI.

Telesales - feb 26
What we do
  • Data qualification and database cleansing
  • Targeted prospecting and lead nurturing
  • Appointment setting and pipeline development
  • Inbound and outbound telesales campaigns
  • Cross-sell and upsell strategies
  • CRM and automation platform integration
  • Customer and prospect engagement
  • Telephone and virtual account management services
Where we do it
  • Dedicated offices in UK, France and Ireland
How we do it
  • Multichannel outreach: phone, email, chat, messaging
  • Scripted, personalised conversational sales engagement
  • Scalable telesales models (dedicated, campaign based, tactical)
  • Real-time pipeline management and CRM integration
  • Live AI-powered sales intelligence

FAQ’S

Why Telesales and Lead Generation?
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Telesales and Lead Generation give businesses the agility to scale quickly, tap into expert resource beyond in-house teams, and keep pipelines warm all year round. By combining personal outreach with data-driven targeting, it can convert interest into action and deliver measurable results with speed and flexibility.  

How do you ensure GDPR and data compliance?
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CPM operate under strict governance around data compliance and incorporate core rules for lawful data processing. This includes purpose limitation, data minimization, storage limitation, integrity and security. We work with our clients under these key principles to ensure any data is handled responsibly.

There is a better way

Testimonials

What our clients have to say about us

Working together for over 20 years. CPM is part of a link in the HP chain which ultimately drives HPs wheels towards success and the achievement of it's ambitions. One team, same objectives, same ambition, same direction.

HP Carole Karmazin, External Sales Force Manager & Trade Marketing Manager

Hp_logo_banner-1

More than a partnership, and particularly over the last 3 years, the entire CPM team has demonstrated its determination, its enthusiasm and its loyalty to the HP brand, despite a difficult context.

HP

Collaboration with CPM for over 10 years to deliver best in-store Customer Experience. CPM in a nutshell.... it's reliability, it's the assurance, prioritising with no misunderstanding.

Microsoft Guillaume Libert, Partner Activation Lead

CPM brings capacity for strategic support, responsiveness on tactical support, and are by our side on all dimensions, on the whole lifecycle of our products and plans. Providing us with advance executions.

Microsoft Xavier de Maleissye Melun, Director Consumer Marketing

Pepsico

At Walkers, retailers are at the heart of everything we do. Their success is the driving force behind ours, and we are focused on ensuring that our brands meet their needs and evolve with their challenges. In today's rapidly changing landscape, digital engagement is no longer optional – it is fundamental to driving growth and efficiency. Through our partnership with *shopt, we're empowering retailers to unlock new opportunities, streamline operations, and deliver exceptional value to their customers. This collaboration reflects our unwavering dedication to being trusted advisors in the crisps, snacks and nuts category, enabling sustainable growth and innovation while keeping retailers' needs at the centre.

PepsiCo Nic Storey, Senior Sales Director

Suntory

Over the years we have been working with CPM, we have seen numerous opportunities to reach our customers more effectively and the continuous service innovation has without doubt led to better activation outputs and improved ROI. The recent use of the liquid methodology used for our brand deployment in convenience is the best example of this yet. CPM really are a true extension to the Lucozade Suntory GB & I team.

Suntory Tym Rees, Channel Controller Field Sales

CPM stood out to us immediately…. It´s exactly what we wanted for our fit. We´ve only had positive results working with CPM. Our CSAT score has also been at an all time high. At this point, we are close to 90%. It really makes a difference for us. CPM is taking the lead.

Withings Daniel Tibbetts, Operations Lead

Frosta-1

FRoSTA is a brand that is constantly growing, which is why we need a reliable partner with a deep understanding of the Italian retail market, fully aligned with our strategy of transparency and sustainability. CPM has always provided us with the insights and the perfect flexibility we need, especially during this expansion phase. The harmony created with the CPM team, both at head office and in the field, is not only a strength but an essential element to in achieving the distribution and in-store visibility goals that we have set for ourselves.

FRoSTA Daniele Castagnini, National Sales Director

 

asahi-testimonial

CPM is a fully involved, flexible partner with an innovative mindset.

Asahi

I feel that everything is under control.
For me, working with CPM has ensured New Balance has been able to grow.

New Balance Ingrid van Ruiswijk, Manager Customer Service DTC EMEA

Vodafone Business

Vodafone Business’s experience with CPM has been excellent. Over the past 5 years, they have consistently worked in driving sales and expanding our market reach. Their team is highly skilled, dedicated, and conscientious, striving to bring strong results and excellent customer experience. They work to understand our needs and deliver outcomes that align with our business goals within the small business space. The professionalism and commitment of CPM has been evident throughout our partnership, and we are excited to continue and evolve as we move forward. I highly recommend CPM for anyone looking to deliver on their sales and partnership strategy.

Vodafone Business Declan Quinn, Channel Partner

Perfetti_Van_Melle_logo

It has already been a year since we entrusted CPM with the mission of supporting us in recruitment and occasional merchandising, particularly during the startup of Perfetti Van Melle in October 2023. Their support was essential in meeting this challenge in record time.

Thanks to their nationwide presence and the unwavering efficiency of their teams, we have been able to develop our projects with peace of mind, despite challenges and pressure. This partnership goes beyond occasional services: CPM truly supports us at every stage, sharing their expertise and always being available to tailor their assistance to our specific needs. Their commitment significantly contributes to our growth.

A big thank you to CPM for their professionalism and responsiveness. We look forward to continuing this great collaboration for future successes together!

Perfetti Van Melle Dave Vanhoutte, National Sales Director 

Bel Logo

For the past 18 years, CPM has been supporting us in our occasional merchandising missions. More than just a service provider, CPM has become a true partner of Bel in organizing our key annual events.

Their nationwide presence, extensive network of field agents, and highly responsive, top-quality sales team have once again enabled us to roll out our in-store events efficiently and seamlessly this year.

Their expertise, combined with a dedicated, high-performing, and attentive team that is always looking for tailored solutions, greatly contributes to our growth. We would like to thank CPM for their professionalism and availability, and we are delighted to continue this long-standing partnership.

Groupe Bel Nicolas Wagner, National Sales Director

We have grown together and to this day we still feel that we learn from each other. We always feel that we are on the same page and we share the same vision.

Pepe Jeans Tomas Gutierrez, Head of Customer Experience and Online Operations

The beauty of our relationship with CPM is that it feels like a true partnership, built on collaboration. The team’s pace, agility, and ability to pivot have delivered phenomenal results, with compliance rising from 60% to the high 90s.

ASDA Sian Durham, Head of In-store Proposition and Operations

Electric Ireland logo

From the very start of our relationship with CPM, they have demonstrated a commitment to understanding and fulfilling our business needs. They have successfully adapted to an ever-changing market, bringing forward proactive solutions to the many challenges we have faced. The CPM team have consistently shown a focus on quality and attention to detail in the work they have done so far for our business.

Electric Ireland Mark O’Driscoll, Residential Sales Manager

Pepsico

Our partnership with *shopt is built on bold ideas, shared purpose, innovation, digital excellence, and retailer-first thinking to deliver the right category advice and create an exceptional and consistent user experience. By meeting our retailers where they are, we aim to help them grow their CSN business and be their trusted advisors in Traditional Trade. In our journey, *shopt has been a fantastic digital partner, and our shared determination to grow, coupled with the team's unwavering commitment and excellence, has been the backbone of what we've achieved over the years.

PepsiCo Vandana Menon, Digital Product Manager

Working with CPM feels like working with an extended part of our organization. It’s like having additional colleagues who allow us to focus on key areas of the business, with complete peace of mind that other aspects are being well taken care of. Their support enables us to concentrate on strategic priorities, knowing that the rest is in capable hands.

Agilent Technologies Kelly Briffa, EMEA Inside Sales Manager

Gas Network logo-1

Gas Networks Ireland (GNI) has worked with CPM for over three years, and during that time, we have formed a real partnership between our two organisations. The CPM team has integrated very well into the GNI organisation and added real value to our sales and marketing activities. Their recruitment has been second to none, with high levels of retention for both new and existing resources—key to our success. They bring innovative thinking, offering ideas and suggestions to help us grow our business across key market sectors. CPM places strong emphasis on training, compliance, and safety, ensuring the team is always up to date. I look forward to continuing our partnership for many more months and years.

Gas Network Ireland Fran McFadden, National Customer Acquisition Manager
Mark Anthony logo

*shopt has been instrumental in supporting the successful launch of both White Claw and MAS+. Their platform has provided strong visibility at key moments, enabling us to cost-effectively drive distribution versus traditional methods and engage directly with retailers in a meaningful way. The team at *shopt has been collaborative, responsive, and proactive throughout—working closely with us to tailor activity that aligns with our goals. Their flexibility and insight have made them a valuable partner in our route-to-market strategy, and they have been an absolute pleasure to work with.

*shopt Lyndsey Ryan Senior National Account Manager
Diageo

In the last year, CPM and specifically the QCT division have collaborated with Diageo to design and deliver internal training materials and resources that are used throughout the team to find a fix to technical service issues over the phone; reducing the need for an engineer to attend.

The partnership with CPM and our technical ops team has resulted in a resolution without visit in around 55% of technical fault situations, fixable over the phone; with the number increasing as the staff become more trained and CPM utilise technology to automate diagnostic flows to agents. CPM have shown real initiative in the way they use the diagnostic info to push the resolution without visit number higher.

Diageo Katie Risk, Dispense Customer Experience Manager
kraft heinz-1

Working with CPM Ireland has been a consistently positive experience. They’re strong on execution, laser-focused on results, and bring a real expertise in driving growth. Their ability to combine on-the-ground execution with clear, actionable data has been a real differentiator. Most importantly, they’ve proven to be a trustworthy partner — reliable, responsive, and genuinely invested in the success of our brands and categories. 

Kraft Heinz Aaron Crinion, Managing Director
Hp_logo_banner-1

In-store customer experience: much more than a simple purchase, it’s a genuine relationship of trust.

In a world where technology is evolving at lightning speed, the in-store experience remains a decisive moment for our customers. It’s not just about products, but about trust, support, and personalisation.

Stores are no longer just points of sale: they are spaces where innovation and proximity meet. The integration of smart solutions, AI, and teams trained to understand customer habits makes all the difference.

I had the pleasure of spending time in-store with the CPM France teams—thank you to Sabrina Negly and Benoit Candela, your work is essential for the customer experience!

This visit took place at the Fnac in Grenoble—a big thank you to Stephane Dussuyer for the warm welcome and our discussion on how we can do even better to improve the in-store customer experience.

HP France Cedric Coutat, President & Directeur General

FEATURED CASE STUDY

Case Study

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FEATURED CASE STUDY

Case Study

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FEATURED CASE STUDY

Case Study

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