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    Resources for Clients
    The new shopper journey
    The '𝗖𝗼𝗻𝘃𝗲𝗿𝗴𝗲𝗻𝘁 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿' has emerged, characterising the fluidity in how people now shop. Find out more and how to improve the likelihood of shoppers choosing your brand.
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    Resources for Clients
    Strategic outsourcing
    An extremely variable landscape lies ahead of us. The efforts aimed at recovery will require speed of action and flexibility. 
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    Resources for Clients
    Retail Innovation
    Introducing our new Retail Studio. Discover how retail has been changed forever and how this affects your business.
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    Resources for Clients
    CX Trends
    From Contact Centre to Experience Hub. What can you do today to lead the customer experience transformation?
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    Resources for Clients
    The importance of data
    The amount of data created and analysed continues to grow exponentially every year, allowing for more granular analysis.
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    Resources for Employees
    To return or not to return?
    What will become of office working following the pandemic? With people at the heart of our business, here's our thoughts...
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