International Contact Centre

CPM is an international contact centre specialist with a footprint spanning America, EMEA and Asia-Pacific.

That helps you because we protect and grow your market share by delivering exceptional customer experiences and high performance telesales programmes on a local, regional or global basis.

Every day, over 3500 international contact centre employees provide bespoke, multilingual, customer support solutions, in 26 languages, across 92 markets. We engage thousands of consumers in positive conversations through inbound and outbound telesales, telephone account management and customer service solutions.

CPM’s highly trained contact centre teams become your brand ambassadors. Combining industry knowledge and insight with the latest contact centre technology, you enjoy highly efficient telesales, customer service and technical support teams, and your customers get an exceptional contact centre experience.

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Technical Support

Technical support teams are a vital part of your customer service strategy. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to your clients with a friendly, customer service oriented approach.

Sales Support Order Management

Free up your time to sell with sales support and order management from CPM. Our professional sales support and order management teams help your sales force to spend more time converting customers and making sales.

Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. Speaking the same language as your customers is vital, but not just linguistically.

Customer Service Outsourcing

Delighting customers is fundamental to your brand’s Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer care solution that will effectively and efficiently.