Telephone Mystery Shopping
Delivering Actionable Insight through Mystery Shopping Services!
Telephone Mystery Shopping provides your management teams with the essential tools to monitor, coach, motivate and drive “Best Practice” through your call handling teams.

Whether their role is of a customer service nature or to drive sales, measuring your call handlers’ performance through one of CPM’s Telephone Mystery Shopping Programmes can empower your business to ensure that you not only meet but exceed your customers’ expectations, keeping you one step ahead of your competition.


Through the use of digital audio recordings and detailed scoring report data that can be accessed at the click of a button through a dedicated on-line reporting website, CPM can provide fast, efficient results.

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