Services
Telephone Mystery Shopping
Delivering Actionable Insight through Mystery Shopping Services!
Telephone Mystery Shopping provides your management teams with the essential tools to monitor, coach, motivate and drive “Best Practice” through your call handling teams.

Whether their role is of a customer service nature or to drive sales, measuring your call handlers’ performance through one of CPM’s Telephone Mystery Shopping Programmes can empower your business to ensure that you not only meet but exceed your customers’ expectations, keeping you one step ahead of your competition.

 

Through the use of digital audio recordings and detailed scoring report data that can be accessed at the click of a button through a dedicated on-line reporting website, CPM can provide fast, efficient results.

Our services include...

Customer Satisfaction Research

CPM’s customer satisfaction research services mean every customer experience will be a great one. Our comprehensive suite of customer satisfaction index services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone, face-to-face or online buying and service experiences.
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Telephone Mystery Shopping

Delivering Actionable Insight through Mystery Shopping Services! Telephone Mystery Shopping provides your management teams with the essential tools to monitor, coach, motivate and drive “Best Practice” through your call handling teams.
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Online Mystery Shopping

In today’s ever expanding on-line environment, customers and prospective customers will already be making full use of your website and other on-line electronic response marketing tools available to them. This shift in culture has brought along new customer expectations about much faster response times to requests for information as well as the ability to look at new tools to provide customers with information about your products and services.
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