Mystery Shopping
CPM’s mystery shopping service means every customer experience will be a great one.
Our comprehensive suite of mystery shopping services covers all business needs and customer contact channels.

You will receive detailed customer experience information across telephone, face-to-face or online buying experiences.


By designing individual programmes, CPM’s specialist mystery shopping team blend a mix of telephone, physical, video, email and online mystery shopping services. Thanks to our timely and accurate reporting, you can make speedy, informed decisions, adding value to your business through growing sales and improved customer satisfaction.

Our services include...

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