International Contact Centre
international contact centre

International Multi-Channel Contact Centres

Through exceptional customer experiences and high performance selling, we protect and grow market share, customer loyalty and brands.

We're contact centre outsourcing specialists, who work in partnership with our clients to deliver dynamic and bespoke solutions in more than 32 different languages across 92 international markets. We've been winners of Marketing magazine's coveted‘ Contact Centre Agency of the Year’ award  and are recognised for our successful, leading edge approach to B2C and B2B sales and loyalty programmes, delivering the highest levels of ROI in the industry.

We use our industry knowledge, insight and talent to deliver award winning multi-channel programmes that are flexible, innovative and above all drive sales. We hold both FSA and PCI Accreditations; reflecting the quality of our team, our professional standing, our understanding of compliance and the required high level of sales and engagement expected from our clients and importantly, their customers.

Clients such as Kellogg’s, L’Oreal, Royal Mail, Mazda and Intel see us as a strategic and highly cost-effective partner that helps them to acquire and retain long term, profitable customers.

Socialise – gathering insight and engaging with your customers to deliver an integrated brand experience

Socialise listens and gathers insight across the entire social space to monitor prevailing sentiment about a brand, company or organisation, allowing clients to learn what is being said about them.

To learn more about CPM's Social Media Monitoring Tool and watch a video click here

 

Click here to speak to us about our International Multi-Channel Contact Centre Solutions. 

Read some of our Call Centre Services case studies

Our Sales Services:

Our Specialist Divisions: