Management of the entire EMEA consumer careline for Kellogg’s and Pringles brand portfolio spanning 92 markets across 22 languages.
THE CPM SOLUTION
- CPM Barcelona International Contact Centre provide Kellogg´s with 25 multilingual agents covering the entire EMEA region.
- The team handle all matters of customer support from general enquiries and complaints right through to analysis of foreign bodies found within Kellogg’s products.
- Bespoke, multichannel communication response via phone, email, white mail and fax ensuring Kellogg’s customers receive a first class service.
- Specific to the UK & Ireland, CPM have appointed two Social Customer Service agents to provide online reputation management and social engagement activities.